Waiting On An Order?
Due to the impact of COVID-19 on shipping carriers, your tracking information may be slow to update, and your order may take longer than usual to be delivered (even if it ships on time). Thanks for your patience and understanding.

The link below will have the most up to date info on your order.
No need to reach out to customer service about the status of your order.
We will reach out to you if there is any delay or we need further info.

Check out the Help Center, it may have the answer you need!

Qingdao Novas Supply Chain Service Co., Ltd.,
Tianyi Golden Bay, No. 20-1, Shuangyuan Road, Liuting Street, Chengyang District, Qingdao, China

Customer Service Phone: 1-4842909177

Customer Service Phone: 86-18660286511

We encourage you to use the form on this page for all customer service requests. However, if your issue requires an email or you are looking to contact another department at Cotton Novas, below are our email addresses:

Customer Service: info@cottonnovas.com
Wholesale: wholesale@cottonnovas.com
Media & Press: press@cottonnovas.com
Jobs: careers@cottonnovas.com